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Recently Asked Questions

Do you need to know my pre-existing medical condition before I buy a travel protection policy? 

This information would only need to be disclosed at the time a claim is filed with the travel insurance provider. Read more.

In light of the worldwide travel alert, can I cancel my trip and use my travel insurance?

In light of the worldwide travel alert, can I cancel my trip and use my travel insurance?

Is There a Discount on Our Insurance Policy If We All Use Your Services?

There are four of us all going to Morocco together. We were wondering if there might be a discount on our insurance policy if we all use your services.

Does Travel Insurance Cover Unexpected Travel Accidents?

I saw that Dave Goldberg, the 47-year-old husband of Facebook Chief Operating Officer Sheryl Sandberg, died while on vacation in Mexico after a freak treadmill accident. I like to exercise while on vacation, especially at hotel gyms. Would travel insurance cover this? 

What does the trip interruption plans cover?

I leave for Cuba this Thursday and want to purchase the same policy my friend got from you a few days ago. Will it include trip interruption coverage if something happens while I’m on the trip? 

Can I purchase travel insurance for my trip that got affected by the hurricane?

I’m writing you to see if we would be covered if we have to cancel or delay our departure because of a tropical storm, or hurricane — since we don’t have airline tickets and are driving instead.

What would be a good travel insurance plan for a large group?

Dan, my father is renting a house in Colorado for our family ski trip in December — seven nights at $3,000 a night. There are 29 of us who will be traveling. What would be a good travel insurance plan for us?

What is there to know about group trip cancellation?

Our school class of 42 students and chaperones is going on a trip to the U.K. in June. With everything that has happened recently we want to be able to cancel for whatever reason we may have.

Why haven't I received a travel insurance policy number or certificate?

I purchased a policy online last evening and received an order I.D. number via email, but I haven’t received a travel insurance policy number or certificate. What happened? 

Understanding Medical and Emergency Medical Evacuation Coverage

I would like the medical coverage to be primary (first-payer) coverage. What plans do you have?

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